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Head-to-head · Enterprise suites
Agentforce is at its best on Salesforce data. ZeaIQ works across every system and channel, on models from nine providers, in your cloud or air-gapped.
| Area |  | Agentforce |
|---|---|---|
| Build | 3 of 3 | 3 of 3 |
| Automate | 4 of 4 | 2 of 4 |
| Govern | 3 of 3 | 3 of 3 |
| Operate | 2 of 2 | 1 of 2 |
| Connect & deploy | 6 of 6 | 3 of 6 |
| Built in | 18 of 18 | 12 of 18 |
Built in: 18 of 18One governed runtime for agents, teams, workflows, browser robots, documents, data, apps and voice, with the same policy rules, audit and ROI on every surface.
Salesforce Agentforce
Built in: 12 of 18Salesforce's CRM-native agent platform: agents act on Salesforce data, Flows and Data 360, with Slack, contact-centre voice and MuleSoft Agent Fabric around them.
The short version
your processes span ERP, documents, websites and phone lines beyond Salesforce, you need your own models or infrastructure, or you want browser robots, document review and app building in the same product.
your customer processes live in Salesforce, you want agents that act directly on CRM records and Flows, and Hyperforce public cloud fits your residency needs.
Why teams pick ZeaIQ
Agentforce agents run inside Salesforce orgs on Hyperforce. ZeaIQ connects Salesforce, ServiceNow, SQL databases, Microsoft 365 and any website, and runs in your cloud or air-gapped.
Agentforce reasoning runs on Salesforce Default (OpenAI) or AWS-hosted Claude. ZeaIQ lets each agent use any of nine providers, including local and sovereign models.
Agentforce Document AI needs Data 360 and credits, and review steps are designed separately. ZeaIQ document workflows include confidence thresholds and field-level review.
Agentforce Voice needs Salesforce Voice telephony through Amazon Connect or partners. ZeaIQ answers and places calls on your own SIP trunk, with a live console and call QA.
Capability by capability
Each rating links the public documentation it comes from, reviewed 29 October 2026.
Describe an agent, get a tested one
ZeaIQ Built in
Describe the job and Agent Studio builds and tests the agent, or start from 30+ templates. Custom tools come from OpenAPI specs and MCP servers.
Agentforce Built in
The new Agentforce Builder turns plain-language goals into subagents and actions, with a canvas over readable Agent Script.
Source: admin.salesforce.com · Feb 2026(opens in a new tab)Hand-offs, parallel work, a manager
ZeaIQ Built in
Five orchestration patterns: sequential, concurrent, handoff, group chat and a Magentic manager that plans the work and assigns it.
Agentforce Built in
Multi-agent orchestration behind a single front-door agent, including agents running on AWS, Azure and Google.
Source: salesforce.com · Sep 2026(opens in a new tab)Durable processes that wait for people
ZeaIQ Built in
26 node types and 8 triggers, approval gates with required roles and 4 to 72 hour timeouts, and runs that resume from a checkpoint on the version they started.
Agentforce Built in
Flow Orchestration spans people, agents and systems; long-horizon agents with approval checkpoints are due in November 2026.
Source: salesforce.com · Aug 2026(opens in a new tab)Agents that operate real websites
ZeaIQ Built in
Teach a task by showing it. The recipe replays with no model calls, an AI agent takes over if the page changes, and a second model verifies every finished run.
Agentforce Built in
The Systems Integration Agent operates browser apps without APIs; desktop and green-screen bots need MuleSoft RPA.
Source: salesforce.com · Sep 2026(opens in a new tab)Extraction, confidence, reviewers
ZeaIQ Built in
Eight templates, per-field confidence, cross-field validation and side-by-side review of only the flagged fields, inside the workflow.
Agentforce Built in
Data 360 Document AI extracts schema-defined fields with confidence scores; review steps are designed separately and use credits.
Source: architect.salesforce.com(opens in a new tab)Generated from a prompt
ZeaIQ Built in
Build App turns a prompt into an internal app or site that can query your databases; Create Slides builds cited decks from your documents and data.
Agentforce Partial
Agentforce Vibes builds apps for developers and Tableau Next answers with charts; we found no slide generation.
Source: developer.salesforce.com(opens in a new tab)Speech, phone numbers, calls
ZeaIQ Built in
Voice chat and realtime Live on every chat surface, and inbound and outbound phone agents on your own SIP trunk, with approvals during calls, a live console and call QA.
Agentforce Add-on
Agentforce Voice is generally available, but phone agents need Salesforce Voice telephony through Amazon Connect or partners.
Source: admin.salesforce.com · Jun 2026(opens in a new tab)Enforced on every tool call
ZeaIQ Built in
Rules run as middleware on every tool call and can deny it, hold it for approval or allow it. Written in plain English, compiled for review and dry-run tested.
Agentforce Built in
Agent Script rules gate actions deterministically for each agent; cross-vendor policies come through MuleSoft Agent Fabric.
Source: admin.salesforce.com · Feb 2026(opens in a new tab)Approve what goes live, stop it fast
ZeaIQ Built in
Immutable versions with diff and rollback, eval-gated publishing with an approver, and one kill switch across chat, API, channels, MCP, A2A and teams.
Agentforce Built in
Agent versions activate without downtime, and each agent can be deactivated.
Source: developer.salesforce.com · May 2025(opens in a new tab)SSO, roles, audit, certifications
ZeaIQ Built in
SAML 2.0, OIDC, LDAP/AD and MFA; seven roles and 60+ permissions; hash-chained audit. SOC 2 Type II, ISO 27001, HIPAA and GDPR.
Agentforce Built in
Salesforce identity and permission sets, Einstein Trust Layer masking and audit trail, and a dedicated Agentforce SOC 2 report.
Source: compliance.salesforce.com · Jun 2026(opens in a new tab)Quality and spend for every run
ZeaIQ Built in
One run ledger records every turn on every surface with tokens, cost, latency and tool traces; evals use rubric judges and simulated users.
Agentforce Built in
Session tracing, health alerts, per-agent credit usage, and Testing Center evaluations with custom scorers.
Source: salesforce.com · Sep 2026(opens in a new tab)Hours saved and value, from real runs
ZeaIQ Built in
Value baselines turn real runs into hours saved, FTE equivalent, net value, ROI multiple, cost per case and straight-through rate per agent and workflow.
Agentforce Partial
ROI is estimated with a separate calculator rather than measured from agent runs.
Source: salesforce.com · Sep 2026(opens in a new tab)Teams, Slack, WhatsApp, email, web
ZeaIQ Built in
Microsoft Teams, Slack, WhatsApp, Microsoft 365 email, SMS and a branded web widget, plus Teams apps and SharePoint embeds with single sign-on.
Agentforce Built in
Slack, Microsoft Teams, web chat, WhatsApp and SMS messaging, service email and voice.
Source: trailhead.salesforce.com(opens in a new tab)OpenAI-compatible API, MCP, A2A
ZeaIQ Built in
OpenAI-compatible /v1 chat completions for agents and teams, one MCP server per organization (agents and workflows as tools) and A2A agent cards.
Agentforce Partial
Hosted MCP servers expose Salesforce data and A2A works both ways; the native MCP client was still in beta.
Source: developer.salesforce.com(opens in a new tab)SDKs and a branded widget
ZeaIQ Built in
TypeScript, Python and React SDKs for Connected Apps, a branded website widget, signed webhooks and scoped API keys.
Agentforce Built in
Agent API, Agentforce Mobile SDK for iOS and Android, a Python SDK and an embeddable chat client.
Source: developer.salesforce.com(opens in a new tab)Including local and sovereign
ZeaIQ Built in
Nine providers including Anthropic, Gemini, Bedrock, Azure AI Foundry, Ollama, Core42 Compass and ZeaLLM, switched per agent with failover.
Agentforce Partial
Reasoning runs on Salesforce Default (OpenAI) or AWS-hosted Claude; your own models work for prompts and actions.
Source: developer.salesforce.com(opens in a new tab)SaaS, your cloud or air-gapped
ZeaIQ Built in
Multi-tenant SaaS, a dedicated single-tenant instance on Docker Compose or AKS, or air-gapped on-premises with licences verified offline.
Agentforce Partial
Salesforce-operated SaaS on Hyperforce, including Government Cloud; no customer-VPC, on-premises or air-gapped option found.
Source: salesforce.com(opens in a new tab)Install vetted agents, run your own
ZeaIQ Built in
A public marketplace with Try live, plus a private organization catalog with admin install approval and portable packages.
Agentforce Built in
AgentExchange offers partner actions, topics, prompt templates and agent templates.
Source: salesforce.com · Mar 2025(opens in a new tab)To match ZeaIQ with Agentforce
To be fair
Yes. ZeaIQ connects to Salesforce with OAuth, so agents and workflows can work with your records, and Salesforce events can trigger workflows.
Yes. Agentforce can orchestrate external agents over A2A, and ZeaIQ publishes every agent and team as an A2A agent, so ZeaIQ can run processes outside Salesforce while Agentforce keeps CRM work.
Yes. ZeaIQ agents answer on WhatsApp, Teams, Slack, Microsoft 365 email, SMS and the web, and take and make phone calls on your own SIP trunk.
Bring one real use case. We build it with you on ZeaIQ and show the governance, audit and ROI views your stakeholders will ask for.
Salesforce Agentforce and other product names are trademarks of their owners, used only to identify the products compared. The information comes from public documentation reviewed and may have changed since. Ratings describe documented capabilities, not performance.